Teresa: Now that I've been in business almost 3 1/2 years, I've found my "secret sauce". There's quite a few "car buyers" out here, and all of us save customers time and money. We all have knowledge and experience, and we all have the love for cars. What I think I have is that desire to go above and beyond for my clients and I tend to take it personal. I take on the desire to buy each car, as though I'm buying it for me, or my family. I want the car to be different, like the one of a kind car. I look for cars that feel just right. If my spirit says no, then I won't touch that car. And normally, my spirit is always right. If a car seems to hard to buy, then typically, it's not the right car. I check the car's history, the carfax, try to make sure it's one owner, and know as much as I can about the car. I don't buy a lot of auction cars unless my clients request them. I follow what feels right for the client and for me. I listen to what my clients say they LOVE, I listen to small details about their ride, the client's size, their favorite colors, what their children like, how they like to drive, what kind of space they like, what features are important to them. And I try to accommodate exactly what they want. I don't go for their 2nd choices, I go for their 1st choices. That way they get exactly what they want. I also make sure my clients test drive the cars they want me to buy for them. I set up appointments for them to go out and drive the cars that I"ll be buying for them. There's nothing worse than buying a car, and getting it delivered to you, and you don't like it. I make sure they are completely satisfied with their purchase. I also try to get cars that are different, it makes you feel special, if that's what you want. Like special features, special colors, really cute cars that stand out. If they want a Mercedes, I try to find one that's different than all the other basic Mercedes Benz. So I search a little harder to find one with special features that others don't have. It takes a little longer, but it's so worth it when it's delivered and you see "your" car! You feel like it's truly "yours" and not everyone has "your" car! Then you understand why hiring a "Carcierge" is different. Because I take the time to get to know you, and what you like. Not just throw you in the first car you're "approved" for that you may not like. Because I feel like, if you have to pay for a car, pay for something that you love! I think the biggest win with my clients, is the home delivery. Most of them can get their cars delivered at home without going to the dealership and thats the biggest win of all. And when they are happy, that's my win!! And the savings is always a plus!! With the education, the personal touch, and the savings, once they use the service, they vow, to never buy a car the traditional way again, and they send me everyone they know. (smile) They are hoping I never retire, and it makes me happy that they love the personal service I can give them.
Author Teresa Crawford
The goal is to change the car buying process, and make it fun, easy, and exciting!